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// Open Ticket
FILE YOUR
GRIEVANCE.
We read every complaint. We fix the ones that aren't caused by the guitarist.
TECHNICAL RIDER — COMPLAINT SUBMISSION
Form GSG-001 · Rev. 4 · All fields subject to review
RESPONSE TIME
We typically respond within 24–48 hours. Faster if it's actually our fault. Slower if the guitarist is involved.
ORDER ISSUES
Wrong size? Damaged item? Missing order? File a complaint here and include your order number. We'll sort it out — unlike some stage plots we've received.
WHOLESALE & BULK
Buying for a crew, production company, or venue? We do bulk orders. Use this form and select "Production Manager" as your role.
WHAT WE WON'T FIX
The guitarist's tone. The drummer's timing. The vocalist's monitor mix demands. Those are between you and a higher power.